FAQ

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

We accept a variety of payment methods to make your shopping experience as convenient as possible. The following payment options are available:

• Visa Card
• MasterCard
• American Express
• PayPal
• UnionPay
• JCB
• Boleto
• Diners Club

Simply choose the payment method that works best for you at checkout, and rest assured that your transaction is secure. We only take payment once your order has been shipped. We also accept payment by PayPal. If you decide to use this method, you’ll be taken to either the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

• Most destinations: We offer free standard shipping for most countries and regions (excluding fast shipping options).
• Fast Shipping: For destinations with fast shipping (e.g., USA), an additional fee will apply.
• Canada: Shipping fees for Canada are calculated separately, as they differ from other countries.

Shipping times vary depending on your destination and shipping method. Here’s the estimated delivery time:

• United States:
  Fast Shipping: 7-10 days (extra fee applies)
  Normal Shipping: 9-14 days
• United Kingdom: 5-7 days
• Australia: 5-12 days
• Canada: 12-17 days
• France: 8-10 days
• Germany: 8-10 days
• Italy: 8-11 days

- Ensure you enter your location correctly at checkout for accurate shipping calculations.

- Please note that the shipping fee is calculated separately due to regional pricing.

We currently ship to the following countries:

• United States
• Canada
• England
• Italy
• Germany
• France
• Australia

If your country isn't listed, please contact our support team to confirm shipping availability.

You can track your order in the following ways:

• Email Updates: We’ll send you updates at every stage of your order, from the moment you place it to dispatch and delivery. You’ll receive a delivery confirmation email that includes tracking details for your convenience.

• Online Chat Icon: For quick tracking inquiries, simply click on the "Online Chat" icon on our website. From there, you can directly request tracking details or updates on your order status.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.beezspeed.com/register and follow the instructions on-screen.

As we do not accept returns, the only exception is for defective or damaged items. If your product is damaged or defective upon arrival, you can request a replacement by following these steps:

• Notify us within 7 days of receiving your item.
• Provide proof of purchase (order number or confirmation).
• Submit clear photos or videos showing the damage or defect.
• Include the product serial number (if applicable).
• Ensure the item is unused, in its original packaging, and includes all tags and accessories.

Note: Shipping costs for returning defective items, as well as for shipping replacements, are the customer’s responsibility.

At BeezSpeed, we do not accept returns or exchanges for any products. We do not offer refunds either. Please ensure you carefully review product descriptions, specifications, and compatibility before purchasing. However, if your item arrives damaged or defective, we offer replacement under specific conditions.

As we do not accept returns, the only exception is for defective or damaged items. If your product is damaged or defective upon arrival, you can request a replacement by following these steps:

• Notify us within 7 days of receiving your item.
• Provide proof of purchase (order number or confirmation).
• Submit clear photos or videos showing the damage or defect.
• Include the product serial number (if applicable).
• Ensure the item is unused, in its original packaging, and includes all tags and accessories.

Note: Shipping costs for returning defective items, as well as for shipping replacements, are the customer’s responsibility.

Customers are responsible for the shipping fees associated with returning defective or damaged products, as well as shipping fees for sending the replacement items. Unfortunately, our suppliers do not cover these shipping costs.

We do not accept returns. If your product is damaged or defective, please follow the replacement process mentioned earlier. Once we receive your replacement request, we will process it within 7 days. Please note that the time to send the item back to us (if needed) and the shipping time for replacements may vary, especially for international shipments.

Yes, some items are excluded from replacement, such as:

• Clearance or heavily discounted items (marked as final sale)
• Items that have been used, altered, or have missing parts.
• Some product categories, like vlogging gear or gaming accessories, may have specific conditions mentioned on their product pages. Please check the individual product page for warranty and support details.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life.